Please note that this shop is intended for use by customers outside the UK only. If you live in the UK (or the items are to be shipped to an address in the UK) please use our UK Shop.
- Dispatch policy
- Delivery information
- Delivery costs
- Possible additional charges
- Pricing policy
- Products restricted by country
We will always endeavour to dispatch your order on the working day on which it is received - however our parcels are collected in the afternoon before the close of business so this may not always be possible.
In such circumstances it will be sent on the next working day.
We will not dispatch an order where there is ambiguity with either the address or the delivery instructions so please check your e-mail (including your Junk Mail folder) to ensure that we have not tried to contact you.
All parcels are dispatched using a recorded/confirmed delivery service.
Delivery methods vary depending on the weight, contents and destination of your order(1).
Orders under 2kg are usually sent with Royal Mail(2).
However for orders to some countries, and heavier orders we use either DPD or DHL couriers.
You will receive an email informing you when your order has been dispatched, which delivery method we have used, and the tracking details of your parcel if available.
(1) If your country is not listed in the drop-down box at the check-out, then I’m afraid we currently don’t deliver to your location. This is usually due to sanctions or insurance reasons.
(2) Royal Mail is the UK postal service. They will pass on the parcel to your national postal service who will be the ones to deliver your parcel to you.
Deliveries to the countries named below usually take 2-7 working days:
Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
The speed of delivery is often determined by the delivery service in your country, public holidays, the location of your town/village etc., and possibly by customs clearance times. Unfortunately these are not factors which we can control.
If you encounter delays receiving your order then please first check the tracking details for your parcel as you may be provided with more information and/or need to contact your local distribution centre if they have a query with the delivery.
If you still have a problem, or have not received your order after ten working days then please contact us. We will do our best to make sure you receive your parcel as soon as possible, and the quicker we know of any possible problems the easier it will be for us to look into.
Delivery charges vary depending on the weight, and destination of your order.
For orders to one of the countries named in the section above, the delivery charge will be shown at the checkout once you have selected your country.
All other countries and offshore areas of the above countries will be quoted individually after you place your order and before your order is despatched.
We will not despatch your order unless the quoted delivery charge has been agreed and paid by you.
Surcharges may apply to offshore/rural areas - we will contact you if that is the case.
POSSIBLE ADDITIONAL CHARGES
Deliveries to countries outside the EU may be subject to local taxes and import restrictions which will be the sole responsibility of the importer.
We strongly advise you to check with the authorities in your country before ordering
Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.
If for any reason you are not in to accept the parcel and have not left any alternative delivery instructions, it will normally be held at a depot before being returned to us if collection is not made - this may result in further charges.
All orders are charged in Euros.
The prices of products may alter from time to time to reflect the changes in the exchange rates.